Refunds Returns and CONSIGNMENT Policy

Return & Consignment Policy

Acosta Strong Fine Art Gallery accepts returns of paintings and sculptures only when the artwork has been placed with the gallery under an approved and fully executed consignment agreement.

Consigned Artwork Returns

Returns are permitted solely for artworks consigned to the gallery with prior written approval.
All terms regarding the duration of consignment, return eligibility, shipping responsibilities, and insurance coverage must be outlined and agreed upon in the signed consignment agreement.
Artworks returned without an approved consignment agreement will not be accepted.

Condition of Returned Artwork

All returned artworks must be in the same condition as when originally consigned.
Any damage incurred during return transit is the responsibility of the consignor unless otherwise stated in the consignment agreement.

Shipping & Handling

Unless otherwise specified in writing, all return shipping, packing, and insurance costs are the responsibility of the consignor.
The gallery reserves the right to require professional art handling and insured shipping.

Non-Consigned Sales

Sales of artwork not placed under a consignment agreement are considered final and are not eligible for return.

Acosta Strong Fine Art Gallery reserves the right to review and approve all return requests on a case-by-case basis in accordance with the terms of the consignment agreement.

For questions regarding consignments or returns, please contact the gallery directly prior to shipping any artwork.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.